These terms and conditions apply to the purchase and sale of products (“Products”) through www.vasquiat.com (the “Website”), from Vasquiat VFR, S.L, (company number CIF B67232462, registered at Provença 287, 1º1ª. 08037 Barcelona, Spain). By placing an order for such Products, you agree to be bound by, and accept, these terms and conditions. These terms and conditions are subject to change by Vasquiat.
ACCEPTANCE AND CANCELLATION
Only products with tag “add to bag” are available to pre-order or to buy in season. In case of any doubt about the products availability kindly send us an email to Customer Service ([email protected]). For in-season items, we do not accept modifications of the order after the order has been placed and the confirmation e-mail has been sent. For pre-order items, you may cancel your order within 24h of placing it. To modify your order (shipping address, phone number, recipient name, etc.) you must reach out to [email protected] with your order number and the desired change. You have 24h to e-mail us if you would like to make any modifications (the above-mentioned, or other - size, colour, etc.).. If you need immediate assistance regarding an order or shipping issues please call us at +34 938 065 631 - we are available weekdays from 10:00-14:00 15:30-18:00 (CET) After 24h, orders cannot be canceled unless the shipment is unavoidably delayed. In this case, we will do our best to cancel the order if requested. Any delays, production changes, or cancellations will be communicated to the customer as soon as it is confirmed by the designer. We reserve the right at any time after receipt of your order to accept, decline, or limit your order for any reason, whether or not your credit card has been charged. If applicable, your order will be refunded in the original form of payment. If your credit card has been charged and your order is cancelled, we will issue a refund to your credit card account in the amount of the charge and notify you that your order was cancelled. We also have the right to change the products availability and upload new prices based on the final release date.
CONTACT AND REGISTRATION INFORMATION
The only way to enter in VASQUIAT is by invitation or application. With either options you must open an account and provide us the information requested and necessary to become part of the VASQUIAT club. In this registration you must provide your personal and valid information with your full name, email and other information requested. Once you are accepted (after you receive a VASQUIAT email confirmation) you can access and change your account via the VASQUIAT website. Your are responsible for the confidentiality and security of your own password. If anything is incorrect with your personal details please contact us at [email protected]
PRICES, SHIPPING FEES, TAXES, AND INTERNATIONAL DUTIES
All pricing for the Products is subject to change. For all of our prices and Products, we reserve the right to make adjustments due to changing market conditions, Product discontinuation, manufacturer price changes, errors in advertisements, and other extenuating circumstances. All prices are VAT included and shipping charges, taxes and duties may apply. All relevant shipping fees, import taxes, and duties will be charged at such time as the Product is ready for shipment. The costs of shipping and any import taxes, and duties paid are non-refundable. International orders will be shipped DDU (Delivery Duty Unpaid) and could potentially incur duties, fees and import taxes upon delivery. The product prices displayed are exclusive of all taxes an duties. This charge is ultimately determined by your local customs authority. These payments must be fulfilled in order for your order to be released from customs. For more information, please consult your local customs office.
VASQUIAT accepts payment via Visa, MasterCard and American Express cards. You can also choose to pay with Paypal. You will be required to pay 100% of the product, plus shipping fees, and any taxes or duties owed at such time as the Product is ready for shipment. Please beware that in preorder transactions you should expect a waiting period of approximately one to six (1 to 6) months between the date you place your order and the date that the Product is ready for shipment. The estimated delivery window is announced in each product.
VASQUIAT has a 15-day return policy. We offer free returns within the European Union. International returns are the responsibility of the customer. For added safety, please insure all packages with a tracking number. For more guidelines and information about Vasquiat's Returns Policy, go to our RETURNS page in the Customer Care section or contact our Customer Service Team at [email protected] VASQUIAT reserves the right to reject returns which do not comply with our return policy.