HOW TO SHOP

OUR PRODUCTS

VASQUIAT offers a selection of luxury fashion brands. As an authorised online distributor for all of the designers we feature, we guarantee that every item we sell is 100% authentic.

HOW DO I MAKE A PURCHASE
Shopping in VASQUIAT is simple: You can shop by category (bags, trousers, tops...) or directly by designer Once you have selected an item, chose your size an click on the ‘shop’ button. You can review your items in the shopping bag by clicking the ‘shopping bag’ button at the top of the page Click on ‘Proceed to check out’ to complete your order.

YOUR ACCOUNT
In your account page you are able to: Access to your favorite Brands Access to your Wish List and Recommendations Manage your order history.

FORGOTTEN PASSWORD
If you have forgotten your password, change it here or follow the Forgotten Password instructions on the Sign In page.

PAYMENT

PAYMENT METHODS

We accept payment via Visa, MasterCard and American Express cards. You can also choose to pay with Paypal. All payments are processed through a secure checkout system.

Personal Information
All information shared with Vasquiat when placing an order is confidential. We use secure systems in order to insure that details pertaining to your account remain private. For more information please visit our Terms & Conditions section.

Refunds 
Your refund will be credited to the original payment method used to place the order, within 5 days of receiving your return. Once your refund has been processed, a refund confirmation will be sent to your e-mail address. Your financial institution may require additional time to process the refund to your account - refunds can take up to 10 working days to appear in your account due to varying processing times between payment providers. Please note that original shipping fees are not refundable. All sales taxes are included in your refund if your order has been sent to a destination within the EU. Outside the EU, customs duties and sales taxes are not refundable. You may be able to recover these costs by contacting your local customs bureau directly..

SHIPPING INFORMATION

DELIVERY TIME 
Please beware that in preorder transactions you should expect a waiting period of approximately one to six (1 to 6) months between the date you place your order and the date that the Product is ready for shipment.

SHIPPING FEES
VASQUIAT Brands are shipped Worldwide. Once your order has been shipped, you will receive an e-mail update with shipping details along with the associated tracking number. Shipping Cost.
Vasquiat offer 4 different shipping tariffs according to 4 different shipping zones detailed above and depending on Designer's location:

Shipping Zone 1 (10 €): Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Monaco, Nederlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the UK

Shipping Zone 2 (15 €): USA and Canada

Shipping Zone 3 (25 €): Albania, Andorra, Armenia, Belarus, Bosnia Herzegovina, Channel Islands (Guernsey, Jersey), Cyprus, Georgia, Gibraltar, Iceland, Israel, Kosovo, Liechtenstein, Macedonia, Malt, Moldova, Montenegro, Norway, San Marino, Serbia, Switzerland, Turkey, Ukraine. Argentina, Chile, Colombia, Dominican Republic and Mexico, Shipping Zone 4 (35 €): Afghanistan, Algeria, American Samoa, Angola, Anguilla, Antigua and Barbuda, Aruba, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Botswana, Brazil, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde Islands, Cayman Islands, Central African Republic, Chad, China, Comoros, Congo, Cook Islands, Costa Rica, Curacao, Djibouti, Dominica, East Timor, Ecuador, Egypt, The Savior, Equatorial Guinea, Eritrea, Ethiopia, Faroe Islands, Fiji, French Guiana, French Polynesia, Gabon, Gambia, Ghana, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, India, Indonesia, Iraq, Ivory Coast, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Korea (South), Kosrae (Micronesia), Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Macau, Madagascar, Malawi, Malaysia, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mongolia, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nepal, Nevis (St. Kitts), New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Northern Mariana Islands, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Puerto Rico, Qatar, Reunion, Russia, Rwanda, Samoa, Santo Tome y Principe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Singapore, Solomon Islands, South Africa, Sri Lanka, St. Barthelemy, St. Lucia, St. Maarten, St. Vincent and the Grenadines, Suriname, Swaziland, Tahiti, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tonga, Tortola (British Virgin Islands), Trinidad and Tobago, Tunisia, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, United Arab Emirates, Uruguay, US Virgin Islands, Uzbekistan, Vanuatu, Venezuela, Vietnam, Wallis and Futuna Islands, Yemen, Zambia, Zimbabwe International orders will be shipped DDU (Delivery Duty Unpaid) and could potentially incur custom duties, fees and import taxes upon delivery. This charge is ultimately determined by your local customs authority and this expense will be covered by you. These payments must be fulfilled in order for your order to be released from customs. For more information, please consult your local customs office.
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RETURNS & EXCHANGES

RETURN AND ITEM
VASQUIAT has a 15-day return policy: you have 15 days from the day you receive your order to ship it back to us for a refund or exchange. You can initiate a return from your account, through the "Request a Return" button under "Orders". After completing the Return Request, our Customer Care Team will get in touch with you to proceed - you can either return the item and get a refund or request an exchange of size.
Please note: - We cannot guarantee the availability of sizes when you request an exchange. It depends on the brand's stock and availability - Shipping costs are not refundable

We offer free returns within the European Union. International returns are the responsibility of the customer. For added safety, please insure all packages with a tracking number. VASQUIAT reserves the right to reject returns that do not comply with our return policy. If you have any questions please contact our Customer Service Team at customercare@vasquiat.com

RETURN POLICY In order to return an item, you must meet the following conditions:
- The return must be requested within 15 days of the delivery date
- Items must be in perfect condition accompanied by the return information label
- Items must be in their original, unused, unaltered and unwashed condition
- Items must have their original tags and packaging
- Shoes must be tried on a carpeted surface until you have decided to keep them.
- Shoes must be returned in their original, undamaged shoe box as this is considered part of the product.
- Please use the VASQUIAT packaging to return your items, unless if it has arrived to the shipping address damaged.

PRIVACY POLICY

PRIVACY POLICY
At Vasquiat, we created this Privacy Policy because we care about your privacy and we understand that you want control over how the information you provide to us is used, stored and shared. This Privacy Policy describes how we gather information from you when you visit Vasquiat’s website located at www.vasquiat.com (the ‘Site’), how your
information is used and stored in Vasquiat, and how we may use and share that information. By being a member of Vasquiat, you are accepting the practices described in this Privacy Policy and the accompanying Terms & Conditions. In this Privacy Policy, the words ‘we’, ‘us’ and ‘our’ refer to Vasquiat.

OWNERSHIP OF THE WEBSITE

In compliance with Law 34/2002 of July 11, Services Information and Electronic Commerce, we inform you that our Site is owned by Vasquiat VFR, S.L. (‘Vasquiat’), registered office on Provenza 287, Barcelona, and email address hello@vasquiat.com.

INFORMATION WE COLLECT

PERSONAL DATA

Personal Data is information that identifies you or can be used to identify or contact you. Such Personal Data may include your name, address, email address, telephone number, birthdate (primarily for eligibility purposes). When registering to become a member of Vasquiat on our Site, you will be required to provide us with Personal Data.

BILLING INFORMATION

If you wish to preorder a product through our Site, you will be required to provide certain information in addition to the Personal Data noted above. Such information may include a credit card number, PayPal account number, and similar information (collectively, ‘Billing Information’).

OTHER INFORMATION AND COOKIES

In addition to the Personal Data and Billing Information noted above that you voluntarily provide to us, we may collect additional information (collectively, ‘Other Information’). Such Other Information may include:

    -  information that we automatically collect when you visit the Site, such as your IP adress,

    Internet service provider, browser type and language, referring and exit pages and URLs, date and time of your visit, amount of time spent on particular pages, what sections of the Site you visit, number of links you click while in the Site, and similar information concerning your use of the Site

    -  additional information that you voluntarily provide us regarding your use and interest in our products and offers. Other Information also includes information that we collect using ‘cookie’ technology. Cookies are bits of information that a website transfers to an individual’s hard drive for record-keeping purposes. Cookies can enhance your online experience by automatically saving your preferences. We use cookies because they help us provide you with a better online experience. The information we collect through the use of cookies allows Vasquiat to determine when and for how long you logged on to the Site, so that we can try to understand how to better serve your needs. If you object to the use of cookies for any reason, you may set your internet browser to notify you when you receive a cookie, giving you the opportunity to decide whether to accept it. If you decline to receive cookies, you may have difficulty using certain features of the Site.

HOW WE USE AND SHARE YOUR INFORMATION
We use the Personal Data, the Billing Information, and the Other Information to provide you access to and usage of the Site, solicit your feedback, inform you about our products and services and those of our third-party partners, and to improve our services to you. If Vasquiat intends on using any Personal Data, Billing Information, or Other Information in any manner that is not consistent with this Privacy Policy, you will be informed of such anticipated use prior to or at the time at which it is collected, or, if you have not been so informed, we will inform you and obtain your consent after collection, but before use. Otherwise, we will only share personal data with third parties as outlined in this Privacy Policy.

We will share your Personal Data and Other Information with our partner designers. If you do not want us to share your personal information with them, please contact us. Vasquiat does not sell and/or rent personal information to third-parties or any other companies.

In an ongoing effort to better understand our members and our Site, we might analyze the Other Information in aggregate form in order to operate, and improve the Site. This aggregate information does not identify you personally.

Vasquiat may disclose your Personal Data, Billing Information, and/or Other Information if required to do so by law or in the good-faith belief that such action is necessary in response to court orders.

DATA PROTECTION

Vasquiat protects your personal data as established in the General Data Protection Regulation 2016/679. Your data will be treated with the utmost confidentiality to manage our business activity. The data will be kept until the deletion is requested to us, or established by a legal provision.

Vasquiat is legitimated to dispose of your data because it is necessary to provide the requested services or by the constant that has been given in the different contact forms of the Site.

Our members, by marking the corresponding boxes and entering data in the fields market with an asterisk (*) in the contact form or download forms, accept expressly, freely and unequivocally that their data is necessary to meet their request, by the provider, being voluntary the inclusion of data in the remaining fields. The member guarantees that the personal data provided is true and is responsible for communicating any modification of the same.

ACCESSING, MODIFYING AND DELETING PERSONAL DATA AND COMMUNICATION PREFERENCES

You may access, review, delete, and/or make changes to Personal Data that you have provided to us by clicking on the configuration icon on our Site (right next to your name) or by emailing us at hello@vasquiat.com.

In addition, you may manage your receipt of marketing and non-marketing communications by clicking the ‘unsubscribe link located at the bottom of any Vasquiat marketing email or by emailing your request to hello@vasquiat.com. You should be aware,
however, that it is not always possible to completely remove or modify information in our subscription databases. You cannot opt out of receiving transactional emails related to your account as a member of Vasquiat. We will retain your information for as long as your account is active or as needed to provide your services. We will retain and use your information necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

USE OF THE WEBSITE

All information, text and illustrations incorporated in our Site are the exclusive property of Vasquiat and of its respective partner designers. You have the right to use all the information and contents of the Site for personal, informational, non-commercial purposes. You must not, in any case, use the Site, the information or contents displayed in a way that would damage the rights that Vasquiat and/or any other third parties may have on such information and content, and specially regarding the rights of the intellectual property.

INDUSTRIAL PROPERTY

Names, logos and trademarks which appear on our Site are registered logos and trademarks protected by national and international legislation and property of Vasquiat or the respective partner designers.

The use of those distinctive signs and / or trademarks, or other material subject to protection under the law of industrial property, except as permitted by our policy, is strictly prohibited and will constitute a violation of the industrial and intellectual property rights of Vasquiat or the respective owners.

INTELLECTUAL PROPERTY

Also, the graphic design of the Site, the software programs that enable its operation as well as photographs, texts and the rest of the contents protected by intellectual property rights and incorporated in the Site are property of Vasquiat or the respective partner designer and should only be used for informational purposes and any other use in the broadest sense is forbidden. Vasquiat is not responsible for the misuse by others of information and content accessible through the Site. Unauthorized use of the information and industrial property of Vasquiat or the legitimate owners may lead to actions that legally correspond to Vasquiat.

LIMITATION OF LIABILITY

Both access to the Site and the use made of the information it contains are the sole responsibility of the user. Vasquiat reserves the right to, at any time without prior notice, modify and update the information contained on the Site or its configuration and presentation. Vasquiat cannot guarantee or be held responsible for any errors in access to the Site or its content, nor that it is properly updated, but will make every effort to avoid errors and, if necessary, repair or update these errors as soon as possible. Vasquiat cannot be held responsible for the consequences of your interaction or the effects of such interaction with software applications and/or hardware equipment of the users. LINKS
The Site may contain links to third-party websites. We have no control over the privacy practices or the content of any of our partner designers or other third-party websites. As such, we are not responsible for the content or the privacy policies of those third-party websites. You should check the applicable third-party privacy policy and terms and conditions when visiting any other websites.

TERMS & CONDITIONS

TERMS & CONDITIONS

GENERAL

These terms and conditions apply to the purchase and sale of products (“Products”) through www.vasquiat.com (the “Website”), from Vasquiat VFR, S.L, (company number CIF B67232462, registered at Provença 287, 1º1ª. 08037 Barcelona, Spain). By placing an order for such Products, you agree to be bound by, and accept, these terms and conditions. These terms and conditions are subject to change by Vasquiat.

ACCEPTANCE AND CANCELLATION
Only products with tag “add to bag” are available to pre-order or to buy in season. In case of any doubt about the product's availability kindly send us an email to Customer Service (customercare@vasquiat.com). For in-season items, we do not accept modifications of the order after the order has been placed and the confirmation e-mail has been sent. For pre-order items, you may cancel your order within 24h of placing it. To modify your order (shipping address, phone number, recipient name, etc.) you must reach out to customercare@vasquiat.com with your order number and the desired change. You have 24h to e-mail us if you would like to make any modifications (the above-mentioned, or other - size, colour, etc.).. If you need immediate assistance regarding an order or shipping issues please call us at +34 938 065 631 - we are available weekdays from 10:00-14:00 15:30-18:00 (CET) After 24h, orders cannot be canceled unless the shipment is unavoidably delayed. In this case, we will do our best to cancel the order if requested. Any delays, production changes, or cancellations will be communicated to the customer as soon as it is confirmed by the designer. We reserve the right at any time after receipt of your order to accept, decline, or limit your order for any reason, whether or not your credit card has been charged. If applicable, your order will be refunded in the original form of payment. If your credit card has been charged and your order is cancelled, we will issue a refund to your credit card account in the amount of the charge and notify you that your order was cancelled. We also have the right to change the products availability and upload new prices based on the final release date.

CONTACT AND REGISTRATION INFORMATION
The only way to enter in VASQUIAT is by invitation or application. With either options you must open an account and provide us the information requested and necessary to become part of the VASQUIAT club. In this registration, you must provide your personal and valid information with your full name, email and other information requested. Once you are accepted (after you receive a VASQUIAT email confirmation) you can access and change your account via the VASQUIAT website. Your are responsible for the confidentiality and security of your own password. If anything is incorrect with your personal details please contact us at customercare@vasquiat.com.

PRICES, SHIPPING FEES, TAXES, AND INTERNATIONAL DUTIES
All pricing for the Products is subject to change. For all of our prices and Products, we reserve the right to make adjustments due to changing market conditions, product discontinuation, manufacturer price changes, errors in advertisements, and other extenuating circumstances. All prices are VAT included and shipping charges, taxes and duties may apply. All relevant shipping fees, import taxes, and duties will be charged at such time as the Product is ready for shipment. The costs of shipping and any import taxes, and duties paid are non-refundable.