VASQUIAT offers exclusive previews of the newest collections fresh-off-the-runway and you can pre-order up to 40% off on unreleased, next season collections, if you order in advance. These unique prices are a reward for those who are the first to pre-order and anticipate seasonal trends.
International orders will be shipped DDU (Delivery Duty Unpaid) and could potentially incur custom duties, fees and import taxes upon delivery. This charge is ultimately determined by your local customs authority and this expense will be covered by you. These payments must be fulfilled in order for your order to be released from customs. For more information, please consult your local customs office.
VASQUIAT has a 15-day return policy: you have 15 days from the day you receive your order to ship it back to us for a refund or exchange. In order to initiate a return please write us at [email protected] Our Customer Care Team will get in touch with you to proceed - you can either return the item and get a refund or request an exchange of size. Please note: - We cannot guarantee the availability of sizes when you request an exchange. It depends on the brand's stock and availability - Shipping costs are not refundable We offer free returns within the European Union. International returns are the responsibility of the customer. For added safety, please insure all packages with a tracking number. VASQUIAT reserves the right to reject returns that do not comply with our return policy. If you have any questions please contact our Customer Service Team at [email protected]
In order to return an item, you must meet the following conditions:
- - The return must be requested within 15 days of the delivery date.
- - Items must be in perfect condition accompanied by the return information label.
- - Items must be in their original, unused, unaltered and unwashed condition.
- - Items must have their original tags and packaging.
- - Shoes must be tried on a carpeted surface until you have decided to keep them.
- - Shoes must be returned in their original, undamaged shoes box as this is considered part of the roduct.
- - Please use the VASQUIAT packaging to return your items, unless if it has arrived at the hipping address damaged.
Once your order has shipped, you will receive an order confirmation e-mail containing your order details and tracking number, which you can also find in MY ACCOUNT under MY ORDERS. The order confirmation acts as an invoice including all relevant details. If you notice any errors on your order confirmation please contact us so we can modify your order.
MODIFYING OR CANCELLING YOUR ORDER
You may cancel your order within 24h of placing it. To modify your order (shipping address, phone number, recipient name, etc.) please reach out to [email protected] with your order number and the desired change. For in-season items, we do not accept modification of the order. For pre-order items, you have 24h to contact [email protected] if you would like to make any modifications (the above-mentioned, or other - size, colour, etc.).. If you need immediate assistance regarding an order or shipping issues please call us or send us a message on WhatsApp on +34 689 627 200 - we are available weekdays from 10:00-19:00 (CET)